Client Success Representative (AI/SaaS)

Location: New York, New York, United States; office presence required four days per week

Salary: $60,000–$70,000 base annually; commission structure brings OTE to $75,000–$90,000.

Company

hirify.global provides an AI-driven SaaS platform for commercial real estate, including leasing, market intelligence, workflow, and data products.

What you will do

• Engage with clients to support retention and continued growth.
• Use data-driven workflows and AI tools to scale meaningful client interactions and automate routine work.
• Test new client engagement strategies and provide insights to Client Success and Product teams.
• Build relationships with senior decision-makers, asset managers, and brokers at leading commercial real estate firms.
• Collaborate with Client Success mentors, marketing partners, and senior leadership.

Requirements

• Work from the New York office four days per week.
• 1+ years of professional experience.
• Curiosity, coachability, and readiness for a fast-paced, goal-driven environment.
• Comfort with new tools and technologies.
• Strong structure, goal orientation, and teamwork.

Nice to have

• Experience in commercial real estate, SaaS, or sales.

Culture & Benefits

• Training, executive coaching, and career development programs.
• Health, dental, and vision benefits, plus pre-tax commuter benefits and a 401(k) plan.
• Education stipend, flexible PTO, and a generous family leave program.
• Equity packages and opportunities for promotion to Client Success Manager roles.
• Open-floor-plan workplace, wellness events, clubs, team lunches, and quarterly happy hours.