Customer Success Manager (AI)

Location: Remote-first; candidates must be located in the United States and authorized to work there without sponsorship

Salary: $75,000–$85,000 annually base salary

Company

hirify.global develops technology that helps consumer goods, food and beverage, and retail brands transform field execution through the FORM and GoSpotCheck platforms.

What you will do

• Guide B2B customers from kickoff through go-live and support long-term platform adoption.
• Deliver customer training, consultation, and managed services for the GoSpotCheck platform.
• Analyze customer data and business rules to recommend improvements to configuration, data integrity, and best practices.
• Help customers adopt AI capabilities, including Image Recognition and automated compliance scoring.
• Manage executive business reviews, strategic planning sessions, and ongoing stakeholder communication.
• Track customer health, NRR, and GRR to identify retention risks and expansion opportunities.

Requirements

• 2–3 years of experience managing B2B customers; enterprise customer experience is beneficial.
• Experience managing multiple customer-facing projects and delivering data-driven results.
• Advanced Excel skills and knowledge of relational database concepts; basic SQL experience.
• Strong written and verbal communication skills, with the ability to work confidently with executives and senior management.
• Demonstrated success building customer relationships, retaining accounts, and growing portfolios.
• U.S. work authorization without sponsorship is required; successful I-9, employment verification, and background checks are required.

Nice to have

• Experience managing an enterprise portfolio worth $2M ARR or more.
• Experience with Image Recognition, AI, or deep learning.
• Experience with Salesforce or Claude and explaining AI-driven features to non-technical stakeholders.
• Bachelor’s degree.

Culture & Benefits

• Remote-first work environment.
• Medical, dental, and vision insurance, plus company-paid life and disability insurance.
• 401(k) retirement plan.
• Paid parental leave and flexible vacation policy.
• Company-provided work equipment and opportunities for internal growth and career development.
• Full-time W-2 employment.