Customer Success Associate (AI)

Location: London or New York. The role requires 30–40% travel within the assigned region, including onsite work in laboratories.

Compensation: New York base salary $80,000–$90,000 plus equity and bonus; London base salary £50,000–£65,000 plus equity and bonus.

Company

hirify.global builds a unified R&D platform that helps chemists, materials scientists, and biologists accelerate industrial product discovery and development.

What you will do

• Create and execute adoption plans for 3–5 strategic enterprise accounts.
• Monitor usage data, identify adoption risks, and drive fixes with internal teams.
• Lead go-live training, virtual workshops, onsite sessions, office hours, documentation, and recorded content.
• Build customer champions and power users while creating reusable enablement assets.
• Own rollout and adoption of Bodie, hirify.global’s AI assistant, and share successful use cases with Product and Engineering.
• Partner with Account Managers and Implementation teams to support renewals, expansion, and customer referenceability.

Requirements

• 1–4 years of experience in customer success, enablement, technical training, implementation, consulting, or a scientific role with customer exposure.
• Scientific or technical grounding in chemistry, materials science, biology, chemical engineering, or a related field.
• Ability to explain complex software clearly and tailor communication from bench scientists to R&D directors.
• Comfort working with Excel or similar tools, usage data, and new technical software.
• Strong written and verbal communication skills.
• Ability to travel 30–40% within the assigned region and deliver adoption work onsite in laboratories.

Nice to have

• Hands-on laboratory experience.
• Experience building training or enablement programs from scratch.
• Knowledge of structured spreadsheets, databases, ELNs, or LIMS.
• Experience with complex, multi-divisional, multi-geographic customers.
• Interest in AI and its impact on R&D workflows.

Culture & Benefits

• Work on a high-impact product used by enterprise R&D organizations.
• Direct collaboration with Product, Engineering, Account Management, and Implementation teams.
• Equity and performance bonus are offered.
• Opportunity to shape the company’s first dedicated Customer Success Associate function.
• Exposure to AI adoption in scientific and laboratory workflows.