Customer Success Manager (Mental Health)

Location: Remote; willingness and ability to travel approximately 15% of the time, with additional travel possible for company or team events and meetings.

Salary: $86,000–$98,000 base per year, plus competitive total rewards and benefits.

Company

hirify.global is an AI-native mental health company providing personalized support through self-guided tools, coaching, therapy, medication management, and specialty care.

What you will do

• Own relationships and act as the account owner, product expert, and mental health advocate for assigned small and medium enterprise customers.
• Build relationships with decision-makers and drive product adoption, best practices, and change management.
• Manage the full customer lifecycle, including onboarding, value realization, engagement, expansion, and renewal.
• Identify and execute opportunities that help customers unlock additional value from the platform.
• Create and present data-driven business reviews to senior HR executives and business leaders.
• Collaborate across departments to communicate customer feedback and improve processes and the patient experience.

Requirements

• 3+ years of experience in account management, customer success, implementation, or healthcare management.
• Experience upselling, retaining customers, managing contract renewals, and driving additional revenue.
• Experience with SaaS-based solutions, data visualization, reconciliation techniques, KPIs, and CRM record management.
• Ability to maintain accurate customer interactions, success plans, relationship progression, and opportunity-management records.
• Passion for transforming the U.S. healthcare system, especially mental health.
• Bachelor’s degree or higher preferred; willingness and ability to travel as needed.

Culture & Benefits

• Fully remote work with ongoing weekly team meetings and training.
• Health, dental, and vision benefits from the first day, with HSA and FSA options.
• Employer-sponsored 401(k) match of up to 2%.
• Paid vacation, sick leave, company holidays, and parental leave after six months of tenure.
• Access to mental health providers, wellness, fertility, caregiving, and fitness programs.
• Up to $1,000 annual professional development reimbursement and $200 annual donation matching.

Hiring process

• Participate in interviews and finalist calls as part of the customer success and sales collaboration process.