Manager of Customer Success (Fintech)

Location: Draper, Utah, United States

On-target earnings: $120,000–$140,000 per year. Additional compensation includes benefits, a signing bonus, and equity.

Company

hirify.global is a fintech startup modernizing U.S. B2B card payments infrastructure for commercial fleets, vehicles, and drivers through a fleet and fuel card built on a spend management platform.

What you will do

• Lead, mentor, hire, and develop a team of frontline Customer Success Managers.
• Own a book of business and model high-quality onboarding, retention, expansion, and customer value delivery.
• Improve onboarding velocity, fleet activation, time-to-value, and usage consistency.
• Monitor account health and support strong gross and net revenue retention outcomes.
• Build a repeatable 1:1 coaching and enablement framework for team performance.
• Use Salesforce, Sigma, Outreach, and AI tools to improve prioritization, data fluency, and operational rigor.

Requirements

• 5+ years of experience in Customer Success or Account Management.
• 2+ years of experience managing CSMs or frontline customer-facing teams.
• Demonstrated player-coach experience, leading by example while enabling others.
• Experience with high-touch onboarding and expansion motions for SMB and mid-market customers.
• Ability to create structure from ambiguity using data, systems, and coaching.
• Strong communication skills, customer empathy, and a bias for clarity, urgency, and action.

Nice to have

• Familiarity with fintech, SaaS, or operations-heavy customer segments.

Culture & Benefits

• Medical, dental, and vision insurance.
• Unlimited paid time off, including vacation, personal well-being days, and paid holidays.
• Paid parental leave.
• $400 home-office accessories allowance.
• Free lunch every Friday.
• Equity grant with meaningful potential upside at an early-stage company.