Senior Manager, Customer Success

Location: Holmdel, New Jersey, United States

Base salary: $120,000–$140,000 per year; estimated OTE: $140,000–$160,000 including base salary and commissions.

Company

hirify.global provides an enterprise hiring platform with AI-powered insights, automation, and connected talent experiences for organizations in more than 200 countries and territories.

What you will do

• Lead, coach, and develop Customer Success Managers, Technical Success Managers, and other customer-facing professionals.
• Translate strategic priorities into execution plans and establish performance standards, development plans, and succession planning.
• Use customer health indicators, productivity metrics, and business insights to monitor performance and improve scalability.
• Oversee customer portfolios to support adoption, retention, value realization, renewals, and growth.
• Partner with Account Management, Support, Product, Professional Services, and Customer Success leadership on coordinated customer outcomes.
• Lead organizational initiatives, change management, continuous improvement, and customer-driven business priorities.

Requirements

• Bachelor’s degree or equivalent experience.
• 7–11+ years of experience in Customer Success, Account Management, Customer Operations, Professional Services, Consulting, or related customer-facing SaaS functions.
• At least 1 year of leadership experience at the Senior Manager level and previous experience managing customer-facing teams.
• Demonstrated success driving operational results, business outcomes, and customer success initiatives in a SaaS environment.
• Experience developing leaders, building high-performing teams, managing organizational change, and using data to drive decisions.
• Strong communication, coaching, leadership, analytical, problem-solving, and cross-functional influencing skills.

Culture & Benefits

• Inclusive workplace committed to diversity, equal opportunity, and affirmative action.
• Medical, dental, vision, 401(k), disability, life, and AD&D insurance.
• Dependent care, bonding and parental leave, sick days, and paid holidays.
• Open vacation policy, quiet hours, mindfulness resources, and tuition reimbursement.
• Applications are accepted on an ongoing basis until the position is filled.