Sr Product Manager - Operations (Fintech)

Location: San Francisco, CA; hybrid work model with in-office attendance on Tuesdays, Wednesdays, and Thursdays. Remote placement will not be considered. Local hours (PT) are required, with flexibility across time zones when necessary. Relocation is offered based on actual job level.

Salary: $175,000–$207,000 base annually, with potential equity awards and an annual bonus.

Company

A fintech company creating simple, mobile-first financial services focused on fairness, transparency, and helping members achieve financial progress.

What you will do

• Define the product vision, strategy, roadmap, and success metrics for internal Operations platforms, workflows, and agent tools.
• Lead discovery into agent behavior, workflow inefficiencies, system gaps, and operational friction.
• Validate opportunities through research, prototyping, data analysis, and experimentation.
• Drive delivery of internal tools and platform enhancements that improve agent efficiency, service quality, and operational scalability.
• Partner with Engineering, Design, Operations, Risk, Compliance, Data, and servicing leaders to balance usability, feasibility, security, and regulatory requirements.
• Communicate priorities, progress, tradeoffs, and results to senior and executive stakeholders.

Requirements

• 4+ years of product management experience, a related bachelor's degree, or equivalent work experience.
• Experience building or leading internal tools, operational platforms, or contact center technologies.
• Demonstrated success improving operational efficiency, service quality, or customer outcomes through product innovation.
• Strong product judgment with the ability to balance user needs, business goals, technical considerations, and regulatory requirements.
• Experience leading product discovery, research, experimentation, and data-informed decision-making.
• Ability to influence senior stakeholders and communicate strategy, priorities, and tradeoffs across complex organizations.

Nice to have

• Hands-on experience using AI tools to accelerate work and improve output quality.
• Experience helping others apply AI thoughtfully while maintaining human judgment and oversight.

Culture & Benefits

• Hybrid environment centered on in-person collaboration.
• Medical, dental, and vision plans for employees and families.
• 401(k) matching, health and wellness programs, and flexible time off for salaried employees.
• Up to 16 weeks of paid parental leave.
• Potential long-term awards and annual performance-based bonus.

Hiring process

• Interviews may be recorded, transcribed, and summarized using AI tools for selected roles and locations.
• Candidates may opt out of recording, transcription, and summarization before scheduled interviews.