Records Retrieval Representative (Medical Records)

Location: Remote with field-based responsibility; must reside in Montgomery, Alabama, or Pike, Crenshaw, Butler, Bullock, Lowndes, Autauga, or Elmore counties. Travel to provider offices may reach 50% during peak season; occasional travel to hirify.global offices for training or meetings may be required.

Salary: $40,000–$52,300 per year

Company

hirify.global is a U.S. healthcare and health insurance company serving Medicare, Medicaid, families, individuals, military personnel, and communities.

What you will do

• Retrieve medical records from provider offices and obtain provider signatures.
• Review and validate member information, medical records, and ICD-9/10 diagnosis codes for risk adjustment audits.
• Upload verified documents to the Cotiviti centralized repository using a laptop, portable scanner, and encrypted flash drive.
• Communicate with physician offices by phone and email to meet deadlines.
• Apply state and federal regulations, internal procedures, and HIPAA requirements while safeguarding protected health information.
• Independently manage high-volume workloads within defined service-level expectations.

Requirements

• At least 1 year of customer service experience.
• At least 1 year of medical records experience.
• Knowledge or experience in a healthcare or managed-care environment, such as provider offices, billing, coding, or release of information.
• Daily experience using Microsoft Teams and Outlook.
• Ability to manage parallel, high-volume workflows and maintain professional conduct.
• Valid state driver's license, reliable transportation, and personal vehicle liability insurance meeting state minimums or the specified coverage limits.

Nice to have

• Bachelor's degree in a related field.
• Knowledge of ICD-9/10 codes and medical terminology.
• Experience with EMR systems.

Culture & Benefits

• Full-time schedule of 40 hours per week, normally Monday–Friday, 8:00 a.m.–5:00 p.m. CST.
• Occasional schedule flexibility may be required.
• Dedicated, interruption-free workspace and home internet with at least 25 Mbps download and 10 Mbps upload are required to protect PHI and support work.
• Benefits include medical, dental, and vision coverage, 401(k), paid time off, holidays, parental and caregiver leave, disability coverage, and life insurance.