Medical Information Specialist (Nurse)

Location: United States. Remote work is supported; employees within a reasonably short commute of an office may be encouraged to work on a hybrid basis.

Company

hirify.global provides regulatory sciences, clinical research, quality and compliance, pharmacovigilance, medical information, and R&D technology consulting solutions for biotech, medical device, and pharmaceutical organizations.

What you will do

• Respond to unsolicited medical and safety information requests from consumers, healthcare professionals, and other external customers through multiple channels.
• Provide labeled and unlabeled medical information responses in line with regulatory requirements, industry standards, SOPs, and client working practices.
• Identify, document, and report adverse events, pregnancy reports, special situation events, and product complaints.
• Formulate accurate responses using approved labeling, standard responses, published literature, and other relevant data.
• Log inquiries comprehensively and on time in inquiry handling systems.
• Perform quality checks on adverse events, product quality complaints, correspondence, and logged inquiries, including rotated after-hours coverage.

Requirements

• Nursing degree (RN, BS, BA, or MS) from the United States or Canada.
• English language proficiency and fluent, grammatically correct writing in the target language for the role.
• Working knowledge of medical terminology, pathophysiology, pharmacology, regulations, and industry standards.
• Excellent verbal and written communication, proofreading, telephone etiquette, and empathetic customer service skills.
• Strong critical thinking, analytical, planning, prioritization, organizational, multitasking, and attention-to-detail skills.
• Proficiency with Microsoft Office, Adobe Acrobat, and document management systems, with the ability to learn inquiry handling databases.

Culture & Benefits

• Remote work is supported, with hybrid office collaboration encouraged for employees located near an office.
• Work is performed independently and collaboratively, with opportunities to take on additional workload projects.
• Confidential information and personal data must be managed according to applicable privacy regulations and company policies.
• hirify.global promotes diversity, equity, inclusion, and an environment where employees can work authentically.
• Applications are personally reviewed by the recruitment team, and applicants receive an outcome.