7 дней назад
Manager, Partner Success
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Manager, Partner Success (Education Partnerships): Managing strategic relationships with partner institutions and overseeing application-to-enrollment operations with an accent on team leadership, enrollment targets, admissions coordination, and process optimization. Focus on improving conversion and processing times, integrating partner requirements into internal systems, resolving escalations, and coordinating cross-functional teams.
Location: Gurgaon, India
Company
connects international students, student advisors, and educational institutions through a technology platform for study-abroad applications.
What you will do
- Lead a processing team and manage individual and team performance against enrollment, conversion, service-level, and operational KPIs.
- Own the application funnel from evaluation through submission and enrollment for an assigned portfolio of partner institutions.
- Act as the primary contact for admission-related matters, manage partner relationships, and lead new-school onboarding.
- Translate partner requirements, procedures, and expectations into clear guidance for Customer Experience, Product, Sales, Knowledge, and implementation teams.
- Optimize application processes, maintain partner and program information in internal systems, and monitor automation performance.
- Resolve escalations, support ticket resolution, compliance issues, and cross-functional operational challenges.
Requirements
- Associate's degree minimum; bachelor's degree preferred.
- 3–4 years of experience in customer experience or account management.
- People management experience preferred, with strong coaching, mentoring, delegation, and performance-management skills.
- Strong operational ownership, data analysis, relationship management, process optimization, and cross-functional leadership abilities.
- Familiarity with performance dashboards, Jira, and reporting systems; strong attention to detail in fraud detection and quality assurance.
- Ability to work flexible hours to support global operations and stakeholder needs.
Culture & Benefits
- Work in a diverse, global organization supporting students from more than 180 countries.
- Career growth is supported through a company culture guided by six core values.
- Accessibility accommodations are available throughout the hiring and selection process.
- Artificial intelligence tools may support application review and assessment, while final hiring decisions remain with human team members.
Hiring process
- Only selected applicants will be contacted for an interview.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →