Key Account Management

Location: Mumbai, India

Company

hirify.global is building a global content marketplace connecting companies with freelance content creators across more than 75 content verticals and 150 content categories.

What you will do

• Build and maintain strong client relationships through responsive after-sales service and regular communication.
• Create positive onboarding experiences and encourage repeat business.
• Maintain accurate records of existing and prospective clients.
• Analyze performance data to provide clients with business insights and improve service offerings.
• Coordinate with design, media, management, and other stakeholders to ensure smooth account delivery.
• Track receivables, cash flow, project processes, and timely client and team updates.

Requirements

• 5+ years of experience in account management or client services; digital marketing agency experience is an advantage.
• Excellent verbal, written communication, and presentation skills.
• Experience with project management, multitasking, and working under strict deadlines.
• Understanding of market and competitor activity, with the ability to identify appropriate contacts in target organizations.
• Ability to handle complaints respectfully, deliver results under pressure, and work with minimal supervision.
• Proven experience using the Salesforce contact platform.

Culture & Benefits

• Flexible working hours.
• Paid leave for new parents.
• Paid menstrual leave.
• Medical insurance for employees and dependents, including parents or in-laws.
• COVID-19 insurance coverage for employees and dependents, including parents or in-laws.