Customer Success Manager (SaaS), FR Speaking

Company

hirify.global provides an AI-powered Employee Hub and collaborative experience platform that helps enterprises improve communication, collaboration, engagement, onboarding, productivity, and knowledge sharing.

What you will do

• Manage a portfolio of mostly mid-market customers after implementation.
• Understand customer goals, priorities, and desired business outcomes, then build and execute success plans and KPIs.
• Drive product adoption, retention, expansion, and customer satisfaction.
• Use customer data and prioritization tools to proactively address issues and maximize impact.
• Engage stakeholders from operational teams through VPs and Directors, representing the voice of the customer.
• Partner with Account Management and collaborate with Sales, Product, Engineering, Marketing, and Operations to deliver customer outcomes.

Requirements

• Fluent French and English are required.
• Strong curiosity, discovery, active listening, empathy, and communication skills.
• Ability to connect SaaS business drivers with customer outcomes, value, and ROI.
• Strong organization and planning skills for managing a customer portfolio and prioritizing work.
• Proactive, hands-on, resourceful, and solution-oriented approach to resolving complex issues.
• Technical curiosity, including an initial understanding of AI tools and SaaS technologies.

Nice to have

• Swiss German language skills.
• Experience in Customer Success, Consulting, Project Management, or Account Management in a SaaS environment.
• Change management, project management, discovery techniques, or customer workshop experience.
• Basic understanding of integrations and APIs.

Culture & Benefits

• 25 days of annual leave.
• Pension scheme with three plan options.
• Equipment provided.
• Afterworks, team celebrations, and seasonal parties.
• Inclusive environment that welcomes candidates from diverse backgrounds, identities, and experiences.