Customer Success Manager - DACH

Location: London, United Kingdom; hybrid working model with flexible hours.

Company

hirify.global is an EdTech company providing AI-powered language-learning courses, live lessons, community feedback, analytics, and business language-training solutions.

What you will do

• Manage trusted relationships with mid-market and enterprise customers across the DACH region.
• Lead onboarding, enablement, adoption, and engagement initiatives.
• Monitor usage and KPIs through dashboards and communicate ROI-driven insights.
• Own renewals, identify risks, and collaborate with Sales on renewal strategy.
• Identify and qualify upsell and expansion opportunities.
• Share customer feedback with Product, Sales, and Marketing and develop customer advocates, case studies, and success stories.

Requirements

• Native-level German and fluent English required.
• At least two years of experience in Customer Success, Account Management, or a similar client-facing SaaS role.
• Experience managing mid-market or enterprise customers and multi-stakeholder relationships.
• Ability to interpret customer data, demonstrate ROI, and influence decisions.
• Strong consultative, customer-centric, organisational, and cross-functional collaboration skills.
• Confidence using CRM systems, dashboards, and common SaaS tools.

Nice to have

• Experience in EdTech or HR and Learning and Development solutions.
• Additional European languages relevant to the customer base.
• Understanding of the corporate language-training landscape.
• Comfort discussing integrations and platform setup.

Culture & Benefits

• Hybrid work with flexible working hours.
• Private health insurance.
• Enhanced maternity and paternity leave.
• Central office with breakfast, snacks, fresh fruit, and lunch.
• Social activities, team lunches, quarterly team events, and company events.

Hiring process

• CV application review.
• Recruiter conversation followed by a video call with the hiring manager.
• Team interviews.