Head of Customer Success

Head of Customer Success

Company

POWER.xyz

Conditions

6 days agoHead Paris / Hybrid Hybrid Full Time Customer Support Jobs by POWER.xyz

POWER.xyz POWER.xyz provides a 3D and AI creative platform for brands. It helps retail, luxury, automotive, and agency teams manage 3D product assets, create visual content, and deploy interactive commerce experiences. Seed Company intelligence Distributed Funding history Seed ($3M) Investors Sia Partners Jsquare 50 Partners About POWER.xyz POWER.xyz is a platform for creating, managing, and activating 3D product digital twins. Its offerings include 3D asset management, visual commerce tools such as 3D viewers, configurators, and WebAR, plus a virtual studio for generating packshots, AI-assisted lifestyle visuals, and product videos. It serves brands and agencies that need scalable product-content workflows for e-commerce, campaigns, social media, and product development. View jobs by POWER.xyz

Skills

3d Account Management Ai Client Services Cross-Selling Customer Success Health Monitoring Onboarding Reporting Retention Saas Strategy Upselling Visual Commerce

Candidate Availability

Paris · Required Hybrid · Required Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You own the customer success strategy across onboarding, adoption, retention and account growth. You act as a senior contact for strategic clients, build scalable success processes, coordinate product, content, operations and sales teams, monitor account health and renewal risks, identify expansion opportunities, and turn customer feedback into improvements.

Requirements

• 5+ years of experience in customer success, account management or client services
• Experience in SaaS, agency or technology environments
• Experience managing strategic accounts
• Executive-level relationship management
• Organizational skills
• Process design
• Fluency in English and French
• Experience in 3D, creative production, visual commerce or AI-enabled workflows is a bonus

Responsibilities

• Own the customer success strategy across onboarding, adoption, retention and account growth
• Act as a senior point of contact for strategic clients
• Build scalable success playbooks, reporting rhythms and service standards
• Coordinate product, 3D content, operations and sales teams
• Track health signals, usage patterns and renewal risks
• Drive proactive action plans
• Identify upsell and cross-sell opportunities
• Turn customer feedback into actionable product, operations and go-to-market insights

Benefits

• Nomad days policy
• Full and flexible work-from-home opportunities depending on the position
• Comprehensive health insurance
• Benefiz cash pool of 10 EUR per day with 50% covered for meals, gym membership and cultural goods
• Discounted events and goods through CSE
• Team getaways
• Country-specific commuter benefits

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