Technical Account Manager (Cybersecurity)

Location: Remote

Company

hirify.global is a venture-backed cybersecurity SaaS company building an AI-driven human risk platform that analyzes employee behavior and deploys targeted security interventions.

What you will do

• Lead technical kickoff calls and manage customer onboarding and implementation projects.
• Configure integrations, data feeds, and custom workflows, with clear timelines, milestones, and success criteria.
• Drive customer enablement and adoption through health checks, usage reviews, training, and human risk program roadmaps.
• Act as the primary technical contact, triage support issues, and coordinate escalations with Engineering.
• Demonstrate value through business cases, ROI reports, maturity assessments, renewals, and expansion opportunities.
• Collect customer and competitive feedback, support beta programs, and influence Product and Engineering roadmap priorities.

Requirements

• 3–5 years of experience in customer-facing technical roles within a SaaS environment, such as Technical Account Manager, Solutions Engineer, or Implementation Specialist.
• Experience leading technical implementations and adoption for mid-market or enterprise customers.
• Strong project management, communication, presentation, problem-solving, and escalation management skills.
• Experience in cybersecurity, risk management, or compliance.
• Familiarity with SIEM, IAM, UEBA, or SSO platforms.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience.

Nice to have

• Experience in a high-velocity startup environment.

Culture & Benefits

• Competitive base salary with bonus opportunities tied to renewals and expansions.
• Equity in a venture-backed, high-growth company.
• Health, dental, and vision benefits.
• 401(k) with company match.
• Flexible PTO.