Technical Account Manager - Major Accounts (AI/ML)

Location: Remote - United Arab Emirates; on-site classification with travel required for customer and internal hirify.global meetings

Company

hirify.global provides data infrastructure solutions and supports large-scale customer environments across storage, compute, networking, and AI/ML operations.

What you will do

• Lead technical account management and customer success for a small portfolio of major accounts.
• Coordinate with Support, Product Management, Engineering, Field Engineering, Project Management, and customer SRE teams.
• Manage customer requirements, engineering requests, priorities, escalations, and operational reporting.
• Define and implement processes, best practices, documentation, monitoring, and feedback loops.
• Develop and deploy scripts and tools to improve operational efficiency and automation.
• Lead customer meetings, track project plans, and support solutions for complex technical problems.

Requirements

• 8+ years of technical experience in cross-functional environments.
• Strong leadership, planning, decision-making, project management, and communication skills.
• Experience leading large programs and communicating with customer and executive stakeholders.
• Experience developing and deploying scripts, tools, documentation, and procedures.
• Linux administration skills, plus experience with heterogeneous hardware and software environments.
• Experience with AI/ML infrastructure operations, HPC systems, parallel filesystems such as Exascaler, Lustre, or GPFS, and InfiniBand or Ethernet networking.

Nice to have

• PMP or similar certification.
• Large-scale HPC, compute, GPE, networking, and cloud environment experience.

Culture & Benefits

• Work with remote teams located around the globe.
• Travel for customer and internal hirify.global meetings.
• On-call availability and participation in escalations are required.
• Work directly with customer teams to maintain operational reliability and business continuity.