Customer Success Manager (Healthcare)

Location: Greater Toronto Area; remote, with local customer-site travel averaging 0–2 days per week. Travel is primarily across Southern Ontario, with occasional travel throughout Canada and the US. Must be legally eligible to work in Canada and able to travel to the US.

Salary: $70,000–$90,000 annually, plus discretionary bonus, stock options, and a comprehensive health and benefits package.

Company

hirify.global provides healthcare technology and programs for hospitals, health systems, and outpatient imaging operators and their patients.

What you will do

• Manage and grow a portfolio of 30+ healthcare customer accounts through cross-selling and upselling.
• Lead the post-sale provider onboarding experience in partnership with Implementation and support strong early adoption.
• Become an expert on hirify.global marketing programs and recommend growth solutions for customer needs.
• Conduct business reviews, site visits, product demos, and stakeholder training virtually and in person.
• Build relationships with stakeholders ranging from frontline staff to C-suite leaders.
• Collaborate with Product, Marketing, Onboarding, Implementation, and Support as a trusted customer liaison.

Requirements

• Experience as a Customer Success Manager or in a similar role focused on expansion and growth.
• University degree required, ideally in a healthcare-related field such as nursing, medical radiation technology, or a BSc.
• Familiarity with healthcare environments and terminology, including PACS, is an asset.
• Strong relationship-building, strategic thinking, emotional intelligence, business intelligence, and organizational skills.
• Valid driver’s license, passport, and access to a reliable vehicle.
• Legal eligibility to work in Canada and ability to travel to the US are required.

Nice to have

• Experience delivering customer demos and training.
• Demonstrated ownership of expansion targets and ability to overcome obstacles.
• Strong internal and external relationship-building track record.
• Creative, innovative, and execution-focused approach.

Culture & Benefits

• Full-time work-from-home arrangement with customer-site travel.
• Discretionary bonus and equity through stock options.
• Comprehensive health and benefits package.
• Support for continuous learning and professional development.

Hiring process

• Applications are accepted through the job posting.
• Accommodation support is available during the recruitment process upon request.