Customer Success Manager, Strategic (Healthcare)

Location: United States — Remote

Salary: $76,500–$81,000 USD annually, plus eligible variable pay

Company

hirify.global provides an all-in-one EHR+ platform for independent healthcare practices, connecting electronic health records, billing, automation, telehealth, and marketing tools.

What you will do

• Manage and retain a portfolio of customers typically generating less than $20,000–$30,000 ARR across designated product areas.
• Align customer business goals with platform capabilities and drive adoption through established playbooks.
• Build relationships with end users and manager-level stakeholders through onboarding and ongoing engagement.
• Use customer health analytics to identify risks and deliver proactive, data-informed recommendations.
• Drive quarterly ARR retention and expansion targets, including opportunities for core and add-on products.
• Document customer progress and risks, manage escalations, and collaborate with Marketing, Product, and Customer Success teams.

Requirements

• 1–3 years of experience managing customer relationships, implementing solutions, or handling complex customer-facing problems.
• Ability to follow structured processes and deliver consistent, repeatable outcomes.
• Strong communication skills and the ability to build rapport and present solutions clearly.
• Ability to learn new technologies and workflows quickly.
• Proactive approach to managing a fast-moving book of business.
• Comfort working with data-informed recommendations and metrics related to customer touchpoints, expansion revenue, and retention.

Culture & Benefits

• Customer-focused culture centered on simplicity, entrepreneurship, collaboration, and celebrating success.
• Remote work support for United States employees, including a Dell discount for home-office equipment.
• Healthcare benefits and wellness resources.
• Gympass access and Telus Employee Assistance Program resources for physical and mental health.
• Interviews may be recorded and transcribed using BrightHire during phone and video screenings.