Mid-Market Client Success Manager

Location: Hybrid work with regular commuting to the office in New York's Flatiron District

Salary: $110,000–$130,000 annual base salary plus variable compensation, equity, and benefits.

Company

hirify.global combines technology and compassionate human care to support families through loss and major life transitions, partnering with employers, insurers, and financial institutions.

What you will do

• Support 10–15 new and existing life insurance and employer partners.
• Oversee implementation, ongoing engagement, upsells, and renewals across the partner lifecycle.
• Manage partnership tasks, deliverables, meetings, and partner communications.
• Report on metrics that demonstrate the value of the hirify.global product.
• Collaborate with Product, Marketing, Care, and Business Development to achieve partnership goals.

Requirements

• 4+ years of experience working with external customers or partners in account management, customer success, implementation, consulting, or project management.
• Exceptional organizational skills and attention to detail.
• Ability to work effectively in a fast-paced and ambiguous environment.
• Bachelor’s degree.
• Ability to commute regularly to the New York office under a hybrid work model.

Nice to have

• Experience at a high-growth, early-stage startup.
• Experience in the B2B2C vendor space.
• Familiarity with Salesforce or another CRM, Asana, and Slack.
• Understanding of the life insurance industry.
• Experience pulling data from dashboards for reporting.

Culture & Benefits

• Premium healthcare options, including plans with $0 deductibles.
• Comprehensive paid time off and flexible parental leave.
• Premium access to the hirify.global platform and bereavement support for employees and their families.
• Company-sponsored 401(k) with up to a 4% employer match and competitive stock options.
• Annual retreats, New York office team lunches, and a remote employee stipend.