SVP Manager, Client Account Management (Healthcare SaaS)

Location: US Remote

Company

hirify.global is a healthcare performance improvement company that combines data, analytics, clinical expertise, and engagement to support measurable operational, financial, and clinical improvement.

What you will do

• Lead, mentor, and expand the Client Account Management team while setting goals and driving accountability.
• Develop strategic account plans focused on customer growth, retention, satisfaction, and revenue improvement.
• Build senior-level client relationships, lead account-management communications, and facilitate Quarterly Business Reviews.
• Own ARR retention, logo retention, upsell, cross-sell, and expansion strategies across existing accounts.
• Oversee contract negotiations and renewals in partnership with legal and finance.
• Coordinate with sales, growth, implementation, marketing, and product teams to improve delivery and customer experience.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field, or equivalent experience.
• 10+ years of customer management or account management leadership experience.
• Demonstrated success developing customer strategies and delivering measurable results.
• Experience in a health system or healthcare technology company and in a Software as a Service (SaaS) company.
• Strong strategic thinking, problem-solving, communication, executive presentation, and cross-functional leadership skills.
• Experience with CRM software and account management tools.

Culture & Benefits

• Full-time remote work from the United States.
• Fast-paced, high-growth SaaS environment.
• Performance-oriented culture focused on accountability, strategic thinking, and business acumen.
• Commitment to diversity, respect, and equal employment opportunity.