Account Manager (Healthcare AI)

Location: New York City; onsite from the NYC office three days per week, with travel as needed for customer engagements.

Salary: $150,000–$160,000 base salary, plus equity and commission.

Company

hirify.global provides an enterprise pharmacy intelligence platform using clinical AI to streamline prior authorizations, appeals, and 340B compliance for health systems.

What you will do

• Build executive and operational relationships across complex health system accounts to drive trust, retention, and customer advocacy.
• Own post-go-live relationships across clinical, pharmacy, operational, IT, and executive stakeholders.
• Drive adoption across departments and use cases by defining, tracking, and communicating quality, efficiency, patient experience, and ROI outcomes.
• Own renewals and identify upsell and cross-sell opportunities aligned with customer needs and demonstrated outcomes.
• Partner with Product, Design, Engineering, and Sales to deliver enterprise-grade solutions and resolve complex customer issues.
• Translate customer feedback and usage insights into product priorities, roadmap input, account plans, MBRs, and QBRs.

Requirements

• 5+ years of experience in Account Management, Customer Success, or a similar post-sale role.
• Experience supporting health systems, hospitals, or enterprise healthcare customers.
• Proven success driving renewals and expansion in complex, regulated environments.
• Strong executive presence and excellent cross-functional communication skills.
• Willingness to work onsite from the NYC office three days per week and travel as needed for customer engagements.

Nice to have

• Experience with healthcare IT, AI/ML platforms, or clinical workflow tools.
• Familiarity with hospital operations, pharmacy, clinical informatics, or quality programs.
• Experience working with multiple stakeholder personas and long sales or adoption cycles.

Culture & Benefits

• High-ownership environment focused on improving patient care through AI and healthcare products.
• Opportunity to work with a small, fast-growing team on mission-critical problems.
• Meaningful equity and competitive compensation.
• Medical, dental, and vision insurance for employees and dependents.
• Flexible PTO, paid parental leave, and a fertility and family-building stipend through Carrot.