Client Success Manager (SaaS)

Location: Remote, United States only. Candidates must be eligible to work in the United States without sponsorship.

Company

hirify.global provides cloud-based software and services for purpose-driven nonprofits and associations, supporting fundraising, accounting, learning, events, careers, volunteering, and association management.

What you will do

• Own client relationships for an assigned portfolio of MIP Fund Accounting clients and channel partners.
• Conduct QBRs and EBRs, monitor account health, drive product adoption, and align success milestones.
• Own renewal outcomes and identify expansion opportunities across MIP modules, Accounting, Fundraising, and professional services.
• Forecast portfolio revenue and manage expansion opportunities through Salesforce and business intelligence tools.
• Collaborate with channel partners on forecasting, co-selling, escalations, and client experience.
• Partner with Sales, Product, Support, and Implementation teams to communicate client feedback and improve services.

Requirements

• Bachelor's degree in Business, Accounting, Nonprofit Management, or a related field, or equivalent experience.
• 3+ years of experience in account management, client success, or B2B sales with measurable retention or revenue growth.
• Experience with CRM systems, preferably Salesforce, including pipeline management, forecasting, and account health data.
• Strong understanding of SaaS business models and subscription renewal cycles.
• Excellent communication, presentation, stakeholder influence, organization, and portfolio management skills.
• Experience working with or within channel partner environments.

Nice to have

• Experience with MIP Fund Accounting, Sage Intacct, or other nonprofit or government fund accounting software.
• Knowledge of nonprofit or government sectors and fund accounting concepts.
• Familiarity with Gainsight, Totango, ChurnZero, or similar customer success platforms.

Culture & Benefits

• Remote work flexibility and a work-life balance focus.
• Medical, dental, and vision benefits.
• 401(k) savings plan with company match.
• Flexible planned paid time off, generous sick leave, and employer-paid parental leave.
• Employer-paid short-term disability coverage and an inclusive, purpose-driven environment.