Provider Success Manager (Healthcare)

Location: United States; fully remote with approximately 35% travel

Salary: $90,000–$115,000 annually, plus benefits and bonus

Company

hirify.global provides an AI-powered clinical intelligence platform that improves payer-provider collaboration, prior authorization, payment integrity, healthcare economics, and patient outcomes.

What you will do

• Serve as the primary contact for assigned providers and practices, supporting education, training, communications, platform guidance, and administrative questions.
• Lead provider and client user onboarding, implementation, change enablement, ongoing engagement, and refresh training programs.
• Coordinate with Onboarding, Training, Implementation, Client Success, Compliance, Legal, and health plan partner teams.
• Monitor portfolio health using reporting and scorecards, identify engagement and performance trends, and lead recurring practice reviews.
• Design proactive outreach to improve provider behavior, auto-approval performance, adoption, and compliance.
• Advise practices on clinical protocols, prior authorization workflows, Cohere configurations, and workflow improvements.

Requirements

• Bachelor's degree.
• 3–4 years of account management experience and 3+ years in healthcare, health plans, provider organizations, or health technology.
• Direct experience in a physician's office, provider practice, or clinical office environment, such as office management, revenue cycle, patient access, claims, or clinic operations.
• Experience engaging provider or member populations and working with healthcare programs, provider data, change management, Medicaid/Medicare, managed care, and prior authorization processes.
• Strong communication, relationship-building, negotiation, analytical, prioritization, organizational, and problem-solving skills.
• Experience with Tableau, Excel or Google Sheets, Salesforce or another CRM, and Jira or Monday.com; ability to travel up to approximately 35%.

Nice to have

• Experience managing mid- to large-scale projects.
• Experience designing onboarding programs or optimizing user experience.
• Experience improving clinical quality, reducing manual review, and increasing auto-approval rates.

Culture & Benefits

• Fully remote work with approximately 35% travel.
• Medical, dental, vision, life, disability insurance, and Employee Assistance Program.
• 401(k) retirement plan with company match, flexible spending account, and health savings account.
• Flexible time off and company holidays.
• Up to 14 weeks of paid parental leave and pet insurance.

Hiring process

• Preliminary phone screening with Talent Acquisition.
• Interview with the hiring manager.
• Behavioral interview(s).