Client Success Principal

Location: Remote within the United States. Hiring is currently budgeted for Zones A–C; higher-cost Zone D markets such as San Francisco Bay Area, New York City, and San Jose are not currently budgeted.

Salary: $127,660–$167,112 per year, depending on work location, skills, experience, and internal equity.

Company

hirify.global provides digital health and healthcare navigation services focused on improving member outcomes and supporting employer benefits programs.

What you will do

• Manage a portfolio of complex enterprise clients, strengthening relationships and identifying opportunities for upsell and expansion.
• Develop client strategies, measurable goals, retention plans, and business outcomes aligned with hirify.global services.
• Drive member engagement, utilization, marketing alignment, client ROI, and delivery of contractual commitments.
• Lead recurring business reviews and partnership meetings with client executives, consultants, vendors, and internal stakeholders.
• Manage onboarding, renewals, price increases, escalations, and churn-risk mitigation.
• Maintain CRM and client success systems, mentor colleagues, and contribute to client success initiatives.

Requirements

• 7+ years of client success experience serving mid-sized to large enterprise clients.
• Experience in digital health, healthcare navigation, carrier, consulting, population health management, or a related organization.
• Strong understanding of the employer benefits landscape and its key stakeholders and decision-makers.
• Executive-level communication skills, including presenting value propositions and managing difficult conversations.
• Ability to analyze and interpret data, derive insights, and work cross-functionally to deliver client results.
• Willingness to travel up to 25%.

Culture & Benefits

• Remote-first work environment with work-from-home reimbursement.
• Bonus and equity may be included depending on the role.
• 401(k) savings plan through Fidelity.
• Medical, vision, dental, and disability insurance options.
• Paid Time Off and Discretionary Time Off.
• 12 weeks of fully paid parental leave, fertility coverage, family-building support, and compassionate leave.