Customer Success Team Manager (SaaS Healthcare)

Location: Remote - US

Base salary: $90K–$100K per year

Company

hirify.global provides workforce compliance management technology and data solutions for healthcare professionals, employers, and regulators.

What you will do

• Lead, mentor, coach, and develop a diverse team of Customer Success professionals.
• Guide CSMs managing high-value enterprise accounts, including complex renewals, expansions, and upsells.
• Develop data-driven strategies to improve customer satisfaction, retention, advocacy, and net revenue retention.
• Analyze customer data and health trends to mitigate churn risks and identify product and service improvements.
• Partner with Operations and cross-functional teams to design workflows, improve processes, and optimize resource allocation.
• Present team performance and customer insights to director-level leadership and contribute to playbooks and training materials.

Requirements

• 5+ years of Customer Success experience in a SaaS healthcare environment.
• 2+ years of experience managing Customer Success professionals in a SaaS healthcare environment.
• Experience working with enterprise-level accounts and leading strategic customer relationships.
• Strong analytical, communication, presentation, delegation, and people leadership skills.
• Experience driving customer retention, growth, advocacy, and complex renewals or expansions.
• Proficiency with customer success platforms and CRM systems; ability to work effectively in a fast-paced remote environment.

Nice to have

• Experience with Gainsight.
• Bachelor's degree in Business Administration, Marketing, or a related field.

Culture & Benefits

• Remote-first, globally distributed work environment with asynchronous communication.
• US employees receive health, dental, and vision insurance options, including HSA and FSA plans.
• Benefits include paid time off, paid holidays, birthday and volunteer leave, 401(k) matching, and a lifestyle spending account.
• Additional programs include employee assistance, fertility and hormonal support, pet insurance, and professional development funding.
• Employees in Costa Rica and Colombia receive country-specific health coverage, holidays, life insurance, and flexible benefits.

Hiring process

• People Operations introductory screen.
• Hiring manager interview followed by a team panel.
• Senior leadership alignment interview.