Customer Success Manager, Enterprise, EMEA

Location: London, United Kingdom; hybrid with in-office presence Tuesday through Thursday

Company

hirify.global is an AI-powered security and IT platform that unifies identity and access management, endpoint security, device management, and compliance automation.

What you will do

• Manage a portfolio of strategic enterprise customers across EMEA.
• Build trusted relationships with executive stakeholders across multiple regions.
• Develop and execute customer success plans aligned with business goals.
• Lead onboarding, enablement, and executive business reviews.
• Drive platform adoption, ROI, retention, and long-term customer value.
• Identify expansion opportunities with Sales and represent customer needs internally.

Requirements

• 3–6+ years of experience in customer success or account management within SaaS.
• Experience managing enterprise or strategic accounts with high ACV and complex organizational structures.
• Experience working across EMEA markets and multi-country environments.
• Strong executive presence and a consultative approach.
• Excellent communication, stakeholder management, and presentation skills.
• Ability to operate effectively in a fast-paced, high-growth environment.

Culture & Benefits

• Hybrid work environment with three days in the office each week.
• 100% private healthcare coverage reimbursement for employees and dependents.
• Workplace pension, 20 days of paid time off, and paid family and medical leave.
• Up to 16 weeks of paid leave for new parents and a company wellness week.
• Equity for full-time employees, wellness benefits, gym membership, and an office lunch stipend.
• Inclusive environment with opportunities for career growth and participation in challenging projects.