Customer Success Manager (Crypto FinTech SaaS)

Location: Remote, London

Company

hirify.global builds infrastructure for digital financial services and crypto-industry compliance, with nearly 50 employees across 14 countries and recent Series B funding.

What you will do

• Own the post-sales customer journey from onboarding and adoption through renewal and upsell.
• Build long-term relationships with stakeholders across SMB and enterprise accounts.
• Guide customers through the rollout of Travel Rule compliance programs.
• Monitor customer health metrics, usage, engagement, and risk signals, then execute action plans to improve adoption.
• Identify and qualify upgrade opportunities while managing commercial discussions and renewal risk.
• Maintain accurate customer records in CRM and customer success tools such as HubSpot and ChurnZero.

Requirements

• 3–5 years of experience in Customer Success or Account Management within cryptocurrency, FinTech, RegTech SaaS, or another complex technical market.
• Experience managing the full customer lifecycle, including onboarding, adoption, retention, and upsell.
• Experience managing a book of business ranging from SMB to enterprise customers.
• Experience contributing to customer success processes and resources.
• Exposure to compliance-driven or regulated environments.
• Strong relationship-building, communication, emotional intelligence, autonomy, and problem-solving skills.

Nice to have

• Experience in crypto, FinTech, or RegTech.
• Experience working with API-based or technical products.

Culture & Benefits

• Remote work within the London location framework.
• Entrepreneurial environment with autonomy and a proactive, hands-on working style.
• Potential participation in on-call duty outside office hours.