Customer Success Manager (AI)

Location: London, United Kingdom; in-person role with office attendance Monday through Thursday

Company

hirify.global is an early-stage HR technology company building an AI-powered platform for workforce data and operational workflows.

What you will do

• Own strategic customer relationships from onboarding and adoption through renewal and expansion.
• Lead discovery into customer objectives, requirements, and operational workflows, translating them into successful deployments.
• Help customers configure and optimise AI agents for specific operational challenges.
• Analyse performance data, including deflection, quality, and CSAT, to demonstrate customer value and improve AI effectiveness.
• Build success plans, identify expansion opportunities, monitor account health, and manage churn risks.
• Share customer insights with Product and Engineering and develop scalable Customer Success playbooks and frameworks.

Requirements

• 4+ years of experience in Customer Success, Account Management, or another customer-facing role, ideally in B2B SaaS.
• Track record of turning customer needs into measurable business outcomes.
• Strong product instincts and ability to understand software, AI systems, and customer workflows in detail.
• Meaningful practical experience using AI to change how work is performed.
• Commercial confidence in strategic relationships, renewals, expansion opportunities, and senior-stakeholder conversations.
• Excellent written and verbal communication, with the ability to explain complex ideas clearly and build trust.

Nice to have

• People Operations experience involving meaningful AI adoption or efficiency initiatives.
• Experience working without established processes or finished playbooks.

Culture & Benefits

• Small, fast-moving team working on AI adoption in HR technology.
• Market-leading compensation and share options with a five-year exercise window.
• 25 days of paid time off plus public holidays.
• Private health, vision, and dental coverage, enhanced parental leave, and a learning and development budget.
• Company MacBook, free Thursday lunches at headquarters, quarterly events, and company offsites.