Account Manager (EdTech)

Location: Remote, United Kingdom

Company

hirify.global provides cloud-managed education technology for web filtering, student safety monitoring, classroom management, device management, and data analytics.

What you will do

• Manage a portfolio of schools, multi-academy trusts, and education customers across the UK and Ireland.
• Act as the primary contact for assigned accounts and build relationships with school leaders, IT teams, safeguarding professionals, and operational stakeholders.
• Lead renewal conversations, achieve retention targets, and identify cross-sell and upsell opportunities.
• Conduct account reviews, monitor customer health, and proactively address retention risks.
• Work with Customer Success, Support, Product, Sales, Marketing, and other internal teams to resolve issues and improve customer outcomes.
• Maintain customer records, forecasts, opportunities, and activities in Salesforce while sharing customer feedback and education-market insights.

Requirements

• 2+ years of experience in account management, customer success, renewals, or B2B sales.
• Experience managing customer relationships, renewals, retention, and expansion opportunities.
• Strong communication, relationship-building, organizational, and prioritization skills.
• Experience using CRM platforms such as Salesforce.
• Experience in SaaS, technology, or EdTech; familiarity with UK schools, academies, or multi-academy trusts.
• Ability to work independently in a remote environment; a bachelor's degree is preferred.

Nice to have

• Knowledge of safeguarding, digital learning, or education technology solutions.

Culture & Benefits

• Benefits and perks are designed to support employee wellbeing, with offerings varying by country.
• hirify.global has more than 25 years of experience serving education customers.
• The company serves more than 23 million students across 31,000 schools in 43 countries.
• The company is headquartered in Austin, Texas, with a European office in London, UK.