обновлено 5 дней назад
Senior Solutions Engineer
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Solutions Engineer (Backup and Data Protection): Advising MSPs and customers on N-able Cove Data Protection, including backup architecture, recovery strategies, deployments, and troubleshooting with an accent on backup reliability, disaster recovery, and operational maturity. Focus on assessing protection gaps, designing retention and recovery policies, supporting complex customer escalations, and influencing platform improvements with Product and Engineering.
Location: United Kingdom. Hybrid work requires 3 days per week in the Edinburgh office; UK remote applications are also welcome.
Company
provides an end-to-end cyber resilience platform that helps businesses manage, secure, and recover their data, with AI-powered capabilities and third-party integrations.
What you will do
- Advise customers and managed service providers on Cove Data Protection.
- Drive adoption and optimization of backup, recovery, disaster recovery, and data protection capabilities.
- Review backup architecture, policies, retention strategies, recovery testing, and operational maturity.
- Support deployments across servers, workstations, Microsoft 365, and cloud-first backup environments.
- Partner with Support and Engineering to troubleshoot backup failures, restore issues, and performance concerns.
- Deliver technical workshops and reviews while supporting renewals, expansions, escalations, and product feedback.
Requirements
- 3+ years of experience in Solutions Engineering, Backup Engineering, Technical Consulting, Professional Services, or a related data protection role.
- Experience with backup and recovery platforms, disaster recovery, cloud backup, or BCDR solutions.
- Strong knowledge of backup methodologies, recovery objectives, retention policies, and data protection best practices.
- Knowledge of servers, virtualization, Microsoft 365, cloud storage, networking, and endpoint environments.
- Strong troubleshooting, problem-solving, communication, presentation, and customer-facing skills.
- Experience collaborating with Product, Engineering, Support, and Customer Success teams.
Nice to have
- Experience supporting MSPs, IT service providers, or channel partners.
- Experience with Cove, Veeam, Acronis, Datto, Replibit, StorageCraft, or similar platforms.
- Certifications such as Microsoft 365, Azure, AWS, VMware, CompTIA Server+, Network+, or Security+.
Culture & Benefits
- Hybrid working model based on trust and flexibility.
- Medical, dental, and vision coverage.
- Generous paid time off and observed holidays.
- Two paid volunteer days per year.
- Employee Stock Purchase Program and learning opportunities.
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