Customer Success Engineer (Networking)

Location: Remote, with the ideal candidate located in Ireland or the UK; 10–20% travel to customer locations and internal meetings.

Company

hirify.global develops a network digital twin platform that models production networks to support autonomous networking and safer infrastructure changes.

What you will do

• Provide post-sales technical leadership and subject-matter expertise to enterprise customers.
• Advise customers on successful ongoing usage and adoption of the hirify.global Platform.
• Own post-sales technical issues and document troubleshooting and resolution procedures.
• Guide customers through the stages of platform adoption.
• Collaborate with Product Management, Engineering, Sales, and Marketing.
• Travel to customer locations and internal meetings as required.

Requirements

• Bachelor’s degree in Computer Science or equivalent educational experience.
• 5+ years of customer-facing post-sales engineering experience at a networking company or software vendor, or network engineering experience in a large enterprise, service provider, or government agency.
• Strong understanding of networking and security fundamentals.
• Experience working with multiple network vendors, including Cisco, Arista, Juniper, Palo Alto Networks, Fortinet, F5, or A10.
• Strong verbal and written communication, presentation, needs-analysis, business-justification, and closing skills.
• Excellent analytical, problem-solving, customer satisfaction, and retention skills.

Nice to have

• CCIE, JNCIE, or VCDX certification.
• Startup experience.
• Knowledge of API-driven workflows and scripting with Python, Bash, jq, or GraphQL.

Culture & Benefits

• Remote work with 10–20% travel for customer and internal meetings.
• Opportunity to contribute to a company creating a new networking category.
• Work with enterprise customers, federal agencies, and global organizations.
• Collaborate across technical, product, sales, and marketing functions.