Director of Enterprise Technology Services (Microsoft 365/Intune)

Location: Hybrid, with travel to multiple Bauer markets. Place of residence must be the United Kingdom, Germany, or Poland.

Company

hirify.global is a family-owned European media business delivering print and digital publishing, radio, podcasts, entertainment, and related services across multiple countries.

What you will do

• Own the global strategy, architecture, roadmap, and daily operation of corporate network services.
• Lead the global ITSM strategy, service desk standards, incident, problem, change, request, and knowledge management.
• Oversee distributed on-premises infrastructure, including servers, storage, data centres, lifecycle management, patching, capacity, backup, and disaster recovery.
• Drive the evolution toward appropriate cloud-based infrastructure and modernise, consolidate, or migrate legacy technology estates.
• Own the digital workplace strategy covering Microsoft 365, Intune, device provisioning, endpoint security, collaboration tools, and self-service.
• Build a globally distributed Technology Services team, manage budgets and vendors, and establish consistent governance, KPIs, SLAs, and reporting.

Requirements

• Significant experience leading technology operations or infrastructure services at scale across a global or multi-market organisation.
• Strong knowledge of corporate networking, on-premises infrastructure, ITSM frameworks, Microsoft 365, and Intune.
• Proven experience running service desk and support functions with a focus on SLAs, service quality, colleague experience, and continuous improvement.
• Experience managing vendors, contracts, budgets, cost efficiency, major incidents, and resolution communications.
• Experience building and leading distributed, multi-market technology teams and working within a large matrix organisation.
• Regular travel is required, and participation in in-hours and out-of-hours incident management rotas may be needed.

Nice to have

• Experience in the media industry.

Culture & Benefits

• Permanent, full-time employment with flexible working options.
• 28 days of holiday, bank holidays, and two volunteer days.
• Access to professional development through Bauer Academy.
• Enhanced maternity, adoption, paternity, and shared parental leave pay.
• Inclusive and accessible recruitment and working environment.