Customer Care Associate II (Remote)

Location: United States. Remote work is available after 6–8 weeks of onsite training, Monday through Friday, beginning September 21, 2026, in Branchville, New Jersey, or Richmond, Virginia.

Salary: $55,000–$71,000 per year.

Company

hirify.global is a midsized U.S. property and casualty insurance company serving personal and commercial policyholders.

What you will do

• Handle high-volume inbound calls covering billing, PaySync, payroll submissions, and new loss reports.
• Resolve complex customer complaints and escalated issues, provide accurate information, and follow up through resolution.
• Process and reconcile payroll data, endorsements, billing transactions, and premium audit activities.
• Assist customers with online services, account access, funding updates, and payments in accordance with security guidelines.
• Coordinate resolutions with Billing Services, Premium Audit, Underwriting, agents, and payroll providers.
• Support reporting, process improvement, onboarding, peer coaching, quality reviews, and compliance activities.

Requirements

• High school diploma or equivalent.
• Excellent verbal and written customer service and communication skills.
• Ability to multitask in a fast-paced environment while maintaining accuracy and attention to detail.
• Strong proficiency with Microsoft Word, Excel, and Outlook.
• Analytical, troubleshooting, and problem-solving skills, including the ability to resolve complex transactions independently.
• Experience in customer service, insurance, billing, claims, or payroll processing is preferred; 3+ years of customer service or 1+ year in insurance is preferred.

Nice to have

• Familiarity with insurance systems.
• Bilingual skills.

Culture & Benefits

• Remote work after the required onsite training period.
• Health care plans and a retirement savings plan with company match.
• Employee Stock Purchase Program discounts.
• Tuition assistance and reimbursement programs.
• 20 days of paid time off and incentive plan eligibility.