AI Customer Enablement Lead

Location: San Francisco, on-site

Salary: $160,000–$250,000 per year, plus equity and benefits

Company

hirify.global builds AI agents that autonomously resolve IT, HR, Legal, Finance, Security, and Operations tasks through Slack and Teams.

What you will do

• Own the enterprise enablement strategy and roadmap.
• Architect the enablement function across content, tooling, delivery, and metrics.
• Build onboarding and training resources, including guides, videos, courses, and help center content.
• Design scalable learning experiences for different customer personas, use cases, and adoption stages.
• Partner with Forward Deployed Engineering, Product, Sales, and Engineering to identify knowledge gaps and create enablement programs.
• Establish feedback systems and measure content effectiveness to improve programs over time.

Requirements

• 6+ years of experience in customer enablement or education.
• Experience owning a program or function, ideally in B2B SaaS or enterprise technology.
• Track record of building enablement programs from zero, including onboarding resources, academies, training content, or self-serve learning.
• Ability to translate complex or technical products into clear, approachable learning experiences.
• Fluency across documentation, training decks, videos, webinars, live training, and self-paced learning.
• Ability to set strategy with leadership and engage enterprise customers at VP and executive level.

Nice to have

• Experience with AI or highly technical products.
• Experience building a customer enablement function from the ground up.

Culture & Benefits

• Full-time, on-site work with meals provided daily in the office.
• Comprehensive health, dental, and vision insurance.
• Unlimited paid time off.
• 401(k) and equity.
• High-agency, action-oriented environment focused on impact rather than credentials.