Customer Education Strategist, Senior (SaaS)

Location: Arlington, VA - 1801 S Bell (INDG), United States

Salary: $115,000.00-$140,000.00 per year

Company

hirify.global provides specialized information and learning resources for legal, tax, and government affairs professionals.

What you will do

• Design and manage scalable customer education programs, including onboarding curricula, product training, certifications, LMS programs, and digital learning experiences.
• Build and maintain advanced educational content across videos, documentation, courses, and product walkthroughs.
• Create accurate and specialized content for legal, tax, and government affairs audiences.
• Partner with Product, Customer Success, Support, Sales, and Marketing on product launches, feature adoption, lifecycle milestones, and customer success initiatives.
• Co-own the customer community by moderating discussions, facilitating roundtables, and supporting peer learning and advocacy programs.
• Define education effectiveness metrics and use activation, adoption, engagement, support deflection, retention, and expansion insights to improve programs.

Requirements

• Bachelor's degree in Education, Learning and Development, Communications, or an equivalent field.
• 7+ years of experience in customer education, enablement, instructional design, or training within a SaaS or product-led environment.
• Experience designing and scaling customer lifecycle education programs that drive measurable product adoption and customer outcomes.
• Familiarity with LMS platforms, digital learning tools, CRM systems, and knowledge management platforms.
• Experience building content calendars, campaign planning systems, and learning program roadmaps.
• JD, legal, tax, or accounting background is preferred.

Nice to have

• Certification in Instructional Design, Customer Education, or Learning and Development.
• Hands-on experience with Figma or similar design tools.

Culture & Benefits

• Full-time employment.
• Cross-functional collaboration across Product, Customer Success, Support, Sales, and Marketing.
• Opportunity to build scalable learning systems and customer community programs.
• Equal opportunity employment and a non-discrimination policy.