Customer Education Specialist (AI)

Location: On-site in New York City, Austin, Boston, Chicago, Dallas, or San Francisco; working in person with the team 4–5 days per week

Salary: $90,000–$130,000 per year, plus equity and benefits

Company

hirify.global develops AI agents that improve workflows and customer experiences in housing and healthcare.

What you will do

• Conduct onboarding sessions for new and existing customers and explain how to use hirify.global products effectively.
• Develop and deliver tailored training sessions in person and remotely.
• Gather customer feedback, identify onboarding gaps, and implement improvements.
• Represent customer needs to internal teams and contribute to product enhancements.
• Monitor customer training trends and best practices to improve the education approach.

Requirements

• 4+ years of experience in a customer-facing role, preferably in customer success, training, teaching, facilitation, or a related field.
• Willingness to travel as needed for in-person client training.
• Strong communication, presentation, and customer relationship-building skills.
• Technical proficiency and the ability to quickly learn and demonstrate product expertise.
• Ability to create educational content such as videos, tutorials, and documentation.
• Strong organization and attention to detail when managing multiple priorities and deadlines.

Nice to have

• Experience creating videos, tutorials, and product documentation.

Culture & Benefits

• High-autonomy, fast-paced environment with significant ownership and impact.
• Equity in the company and opportunities to help shape processes while the startup scales.
• Medical, dental, and vision premiums covered at 100%.
• Fully paid parental leave, commuter benefits, 401(k), and fitness and home services stipend.
• Collaborative in-office environment with meals provided, unlimited vacation, and paid holidays.
• Relocation packages are available.