Customer Training Specialist (AI)

Location: On-site in New York City, Boston, Chicago, or San Francisco; working in person with the team 4–5 days per week. Travel is required as needed for client training.

Salary: $90,000–$130,000 per year, plus equity and benefits.

Company

hirify.global builds AI agents that improve workflows and user experiences in housing and healthcare.

What you will do

• Conduct onboarding sessions for new and existing customers.
• Develop and deliver tailored training sessions in person and remotely.
• Gather customer feedback, identify onboarding gaps, and implement improvements.
• Connect customers with internal teams and advocate for client needs.
• Contribute to product enhancements based on user feedback.
• Track industry trends and best practices in customer training and onboarding.

Requirements

• 4+ years of experience in a customer-facing role, preferably in customer success, training, teaching, or facilitation.
• Strong communication and presentation skills, with the ability to explain complex information clearly.
• Technical proficiency and the ability to quickly learn and demonstrate product expertise.
• Ability to build trusted advisor relationships with customers.
• Strong organization and attention to detail when managing multiple priorities and deadlines.
• Availability for on-site work with the team 4–5 days per week and travel for client training as needed.

Nice to have

• Experience creating educational content such as videos, tutorials, and documentation.

Culture & Benefits

• Equity in the company and opportunities to shape processes at a scaling startup.
• Medical, dental, and vision premiums covered at 100%.
• Fully paid parental leave, commuter benefits, and 401k benefits.
• Fitness and home services stipend.
• Collaborative in-office environment with meals provided.
• Unlimited vacation, paid holidays, and relocation packages.