Practice Manager (Veterinary Care)

Location: Washington, DC, United States; on-site. Typically Monday through Friday, with occasional weekend or evening duties, one weekend day per quarter, and on-call responsibility one weekend per month.

Salary: $70,000–$95,000 per year, plus equity and bonus opportunities.

Company

Membership-based veterinary care providing exceptional clinical services, 24/7 telemedicine, transparent pricing, and hospitality-focused practices.

What you will do

• Lead, develop, and manage a high-performing practice team in collaboration with clinical and regional leadership.
• Oversee daily practice operations, facilities, brand standards, safety, compliance, and inclusive team culture.
• Manage payroll, time and attendance, hiring, onboarding, scheduling, and employee engagement.
• Own practice financial performance, including P&L, budgets, labor, inventory, KPIs, and revenue growth plans.
• Optimize appointment schedules, surgery and specialist bookings, staffing coverage, and resource utilization.
• Monitor client feedback, resolve escalated situations, and maintain a consistent, welcoming member experience.

Requirements

• 4+ years of experience in a veterinary or human healthcare practice.
• At least 2 years of direct team management, performance coaching, and change leadership experience.
• Strong organization, autonomy, customer service orientation, and ability to prioritize multiple deadlines.
• Business acumen and comfort using data, reviewing P&Ls, and managing budgets.
• Comfort with Excel, Google Suite, and learning new technology platforms quickly.
• Ability to lift at least 25 pounds occasionally and remain on your feet for extended periods.

Nice to have

• Experience in hospitality or a fast-paced startup environment.
• Experience reading, understanding, and managing P&Ls.

Culture & Benefits

• Health, dental, and vision insurance.
• 401(k) contributions, equity ownership, and competitive compensation.
• Flexible paid time off, parental leave, and company-wide holidays.
• Monthly health and wellness stipend and discounted veterinary care.
• Growth opportunities, upward mobility, and a collaborative, inclusive workplace.