Customer Success Manager, Commercial, EMEA

Location: London, United Kingdom; hybrid with in-office collaboration Tuesday through Thursday

Company

hirify.global provides an AI-powered security and IT platform that unifies identity and access management, endpoint security, compliance automation, and device management.

What you will do

• Manage a high-volume portfolio of commercial customers across EMEA.
• Drive customer onboarding, product adoption, retention, and expansion.
• Develop repeatable, segment-based customer success strategies.
• Deliver training sessions, webinars, and business reviews.
• Monitor customer health, proactively address risks, and identify expansion opportunities with Sales.
• Collaborate cross-functionally while adapting to regional differences across EMEA markets.

Requirements

• 1–3+ years of customer-facing experience in SaaS or a high-growth company.
• Experience managing a high-volume book of business.
• Ability to work across diverse markets and customer needs.
• Strong communication and organizational skills.
• Experience with HubSpot, Zendesk, Jira, or similar tools.
• Adaptable, proactive, and customer-first approach.

Culture & Benefits

• Hybrid work environment with three office days per week.
• Private healthcare coverage reimbursement for employees and dependents, plus a HealthShield Cash Plan.
• Workplace pension, 20 days of paid time off, and paid family and medical leave.
• Equity for full-time employees and up to 16 weeks of paid leave for new parents.
• Mental health, fertility, gym membership, employee discount, and in-office lunch benefits.
• Inclusive workplace with opportunities for career growth and cross-functional collaboration.