Strategic Customer Success Manager (AI)

Location: London, UK; hybrid

Company

hirify.global builds unified general intelligence focused on multimodal systems that can generate, understand, and operate in the physical world.

What you will do

• Own a portfolio of strategic enterprise accounts and drive expansion and long-term growth.
• Identify opportunities to increase platform usage across teams, geographies, and use cases.
• Build relationships with technical, operational, and executive stakeholders.
• Analyze usage data to identify trends, spikes, drop-offs, and adoption blockers.
• Develop account plans, expansion strategies, commercial conversations, and renewal contributions.
• Partner with product and engineering to unlock new use cases and establish a repeatable EMEA growth motion.

Requirements

• 5–10+ years of experience in Strategic Account Management, Enterprise Sales, or commercial Customer Success.
• Experience in SaaS, AI, or enterprise technology.
• Demonstrated success driving expansion and growth in large, complex accounts.
• Strong commercial mindset and confidence working with dashboards, data, and usage metrics.
• Ability to influence stakeholders across large organizations.
• Proactive ownership and comfort working in fast-moving, ambiguous environments.

Nice to have

• Experience with usage-based or API-driven products.
• Background in AI, data platforms, developer tools, or creative technology.
• Experience working with engineering or product stakeholders.
• Experience scaling accounts in high-growth startups.

Culture & Benefits

• Early-stage post-sales organization with an opportunity to shape the account-growth approach across EMEA.
• Fast-moving and ambiguous environment without a predefined playbook.
• Cross-functional collaboration with product and engineering.
• Equal opportunity workplace.