18 часов назад
Technical Account Manager (SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Technical Account Manager (SaaS): Advising customers on Emburse platform capabilities, configuring SaaS solutions, and delivering technical projects with an accent on requirements gathering, workflow configuration, and customer success. Focus on managing concurrent client requests, troubleshooting complex escalations, coordinating cross-functional delivery, and improving platform adoption.
Location: London, hybrid with three days per week in the London office
Company
provides SaaS solutions that help customers manage financial and travel-and-expense processes.
What you will do
- Manage a portfolio of customers as a trusted technical advisor.
- Consult on product capabilities, configuration options, and best practices to improve platform adoption and value.
- Lead technical projects from requirements gathering and solution design through configuration and delivery.
- Handle multiple customer requests and projects while meeting agreed service levels.
- Coordinate troubleshooting and resolution of complex technical issues and customer escalations.
- Collaborate with Customer Success, Support, Product, and other internal teams on account health, retention, and process improvement.
Requirements
- Bachelor’s degree or equivalent practical experience in a customer-facing technical, SaaS consulting, implementation, or technical customer success role.
- Experience configuring complex SaaS platforms and workflow software; financial management or Travel & Expense experience is highly preferred.
- Ability to gather complex business requirements and translate them into product configurations and technical solutions.
- Experience managing concurrent technical requests, customer projects, shifting priorities, and service-level commitments.
- Strong problem-solving, consulting, communication, and customer-escalation management skills.
- Advanced Excel skills; familiarity with Salesforce, Jira, Confluence, and Zendesk is preferred. Knowledge of accounting processes and basic SQL is a plus.
Culture & Benefits
- Hybrid work arrangement based in London.
- Cross-functional collaboration with Customer Success, Support, Product, and internal subject-matter experts.
- Ongoing opportunities to develop product expertise through testing, research, training, and knowledge sharing.
- Contribution to improving technical documentation, workflows, and delivery standards.
- Visa sponsorship is not available now or in the future.
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