Junior Customer Success Manager (B2B SaaS)

Location: Hybrid working from the Zürich, Switzerland or London, United Kingdom office; regular travel across European energy markets is expected.

Company

Swiss-based energy technology company providing a cloud platform that digitizes and automates post-trade processing for energy traders.

What you will do

• Act as the primary point of contact for customers throughout onboarding and the ongoing account lifecycle.
• Plan and deliver account setup, training, go-live preparation, and adoption support.
• Manage the HubSpot support queue, resolve inbound tickets within SLA, and escalate bugs and feature requests to Engineering and Product.
• Run regular customer check-ins, business reviews, adoption discussions, and renewal support activities.
• Identify upsell and cross-sell opportunities and provide Sales with account context and plans.
• Develop training materials and documentation while bringing structured customer feedback to internal teams.

Requirements

• 1–3 years of experience in consulting, Customer Success, or account management in a B2B SaaS environment.
• Strong communication skills, including the ability to explain complex topics clearly to operational and senior stakeholders.
• Customer-centric, structured, hands-on, proactive, self-driven, and adaptable approach.
• Ability to manage multiple onboarding engagements and a support queue in parallel.
• University degree or comparable practical experience.
• Fluent English and German required.

Nice to have

• Experience in a startup or scale-up environment.
• Background in energy or energy trading.

Culture & Benefits

• Dynamic, diverse, fast-paced scale-up environment with a high level of autonomy.
• Swiss pension benefits through the BVG / 2nd pillar.
• 25 days of annual leave.
• Travel opportunities for customer visits, industry conferences, and partner events across European energy markets.
• Team events and company-wide meetups with the wider group.
• Development path toward a broader Sales Manager role.