Activation Specialist (AI)

Location: San Francisco, CA; on-site

Company

LangChain builds open-source frameworks and the LangSmith platform for building, evaluating, deploying, and operating AI agents at scale.

What you will do

• Own customer onboarding from kickoff through admin setup, SDK integration, first traced run, first evaluation, and LangGraph deployment.
• Guide customers through LangSmith configuration and production readiness, including security, organization design, workload isolation, and integrations.
• Partner with GTM, Product, Engineering, and LangChain specialists to resolve customer issues and coordinate deeper support.
• Help customers create evaluation workflows, define quality standards, and independently debug production traces.
• Convert recurring onboarding questions into runbooks, documentation, and repeatable processes.
• Surface customer friction and track activation metrics such as time to first trace, first evaluation, and production run.

Requirements

• 2–4 years of experience in customer support, customer success, account management, onboarding, or a similar customer-facing role.
• Strong customer relationship-building, organization, follow-through, and cross-functional coordination skills.
• Clear, friendly written and verbal communication.
• Proactive approach to learning tools, solving problems, and working hands-on with customers.
• Curiosity about technology and AI, with willingness to learn technical concepts on the job.

Nice to have

• Customer onboarding experience at a SaaS company.
• Familiarity with SSO, SCIM, ABAC, and workload isolation.
• Exposure to developer tools, observability, evaluations, or AI/LLM workflows.

Culture & Benefits

• Meaningful equity and competitive compensation with variable compensation where relevant.
• Medical, dental, and vision coverage in the US.
• Flexible vacation and a 401(k) plan.
• Meals provided on in-office days in the US.