Customer Onboarding Specialist (AI)

Location: 100% remote, based anywhere in Mexico, Colombia, or Costa Rica

Estimated annual base salary: 600,000 MXN in Mexico, 125,000,000 COP in Colombia, or 16,000,000 CRC in Costa Rica, plus variable commission up to 120,000 MXN, 25,000,000 COP, or 3,000,000 CRC respectively.

Company

Owner is an AI-native software platform helping independent restaurants manage websites, online ordering, CRM, POS, and day-to-day operations.

What you will do

• Welcome newly signed Mandarin-speaking restaurant partners and guide them through onboarding.
• Coordinate the collection of assets and information required for mobile app and website launches.
• Manage a portfolio of partners at different onboarding stages through high-volume email, phone, and SMS communication.
• Coach restaurant owners on online ordering setup and related best practices.
• Use Salesforce to track activity, coordinate with product and engineering teams, and provide product feedback.
• Ensure clear launch expectations and smooth handoffs to Restaurant Success Managers.

Requirements

• Native-level Mandarin and English proficiency required; C1/C2 English proficiency preferred.
• Strong reading, writing, and verbal communication skills in English and Mandarin.
• Ability to manage multiple accounts across different onboarding stages.
• Solutions-oriented approach with strong ownership and attention to detail.
• Ability to work effectively in a fast-paced, KPI-focused environment.
• Commitment to continuous learning and professional development.

Nice to have

• At least one year of experience in the restaurant industry.

Culture & Benefits

• Remote-first work environment.
• Comprehensive health coverage.
• Unlimited paid time off.
• Additional employee perks.

Hiring process

• 30-minute recruiter screen.
• 30-minute hiring manager screen.
• One-hour full interview with senior stakeholders.
• 30-minute final conversation with a senior leadership member.