Customer Success Manager (AI Infrastructure)

Location: Palo Alto, California, United States; hybrid

Salary: $130,000–$170,000 per year, plus equity and a discretionary bonus

Company

hirify.global is a vertically integrated AI infrastructure platform providing capital, compute clusters, and software for organizations building and operating AI workloads.

What you will do

• Own customer relationships from post-sale onboarding through ongoing account management.
• Help customers set up and adopt hirify.global's compute platform successfully.
• Monitor account health and proactively identify risks and opportunities.
• Partner with support and service operations to resolve customer issues and escalations.
• Run regular business reviews and advocate for customer needs with product and engineering.
• Support renewal and expansion conversations while building repeatable onboarding and success playbooks.

Requirements

• Experience in customer success or account management, ideally in technical B2B or infrastructure/cloud environments.
• Strong relationship-building and communication skills.
• Ability to engage with technical and business stakeholders.
• Proactive, data-informed approach to account health and risk management.
• Strong organizational and self-direction skills for managing a portfolio of customer accounts.

Culture & Benefits

• Equity in hirify.global and a competitive salary based on the work performed.
• Retirement or pension contributions.
• Comprehensive health, wellbeing, and insurance benefits.
• Generous annual vacation allowance.
• Supportive environment focused on growth, impact, and work-life balance.