Strategic Customer Success Manager (AI)

Location: New York City, with one day per week in the Dumbo, Brooklyn office; periodic travel required

Salary: $160,000–$170,000 annual base salary, plus 25% variable compensation and equity

Company

hirify.global is a generative AI design platform helping fashion brands and retailers create market-ready assets and accelerate product development.

What you will do

• Own a portfolio of strategic enterprise accounts, including $1B+ retailers and global consumer brands, from post-sale through expansion and renewal.
• Build account plans with adoption milestones, executive engagement cadences, and measurable ROI frameworks.
• Drive AI adoption across complex, matrixed organizations and manage change across business units and stakeholder layers.
• Lead executive business reviews with VP- and C-suite audiences, translating usage data and workflow metrics into business narratives.
• Identify expansion opportunities, monitor account health, and resolve churn risks in partnership with Account Executives.
• Advise customers on AI-assisted creative workflows and relay customer insights to Product, Engineering, and Marketing.

Requirements

• 5–8+ years of experience in Customer Success, Strategic Account Management, or a related enterprise-facing role at a SaaS or AI company.
• Track record of growing and retaining $1B+ retailer or global consumer brand accounts.
• Experience driving AI or enterprise software adoption in complex, matrixed organizations.
• Strong commercial judgment, including ownership of retention and expansion targets and the ability to articulate ROI.
• Executive-level communication skills and experience working with VP- and C-suite stakeholders.
• Must be based in New York City and able to work from the Dumbo, Brooklyn office one day per week.

Nice to have

• Background in fashion, apparel, luxury, or the broader creative and design industry.
• Experience with generative AI tools, creative technology platforms, or AI workflow enablement.
• Familiarity with PLM, DAM, or retail technology ecosystems such as Centric, Bynder, or Contentful.
• Experience with global brand portfolios or multi-brand holding companies.

Culture & Benefits

• Competitive salary, variable compensation, and equity options.
• Unlimited PTO and comprehensive health, dental, and vision insurance.
• Annual professional development stipend.
• Annual company offsite and a high-impact, AI-focused work environment.
• Rapidly growing company with opportunities for broader impact as the business scales.