Customer Success Manager - Commercial (AI)

Location: Remote USA

Company

hirify.global provides a platform for incentive compensation and sales performance management.

What you will do

• Manage a portfolio of 45–55 mid-market accounts, driving adoption, retention, and expansion.
• Connect product adoption with customer goals, measurable outcomes, and ROI.
• Lead QBRs, executive briefings, renewal negotiations, and expansion conversations.
• Build relationships across customer organizations, from compensation administrators to finance leaders and C-suite stakeholders.
• Identify account risks, provide forecasts, and share customer insights with Product and Engineering.
• Integrate AI agents and LLMs into daily workflows for automation, account analysis, and predictive health monitoring.

Requirements

• 2–4 years of experience in Customer Success, Account Management, or a similar SaaS role.
• Experience managing a high-volume, high-value customer portfolio and prioritizing varied customer needs.
• Experience with renewal negotiations, deal execution, and commercial account management.
• Strong communication and relationship-building skills with administrative and executive stakeholders.
• Strategic, customer-centric thinking focused on long-term outcomes.
• Strong organizational skills in documentation, forecasting, and account planning.

Nice to have

• Experience with Incentive Compensation Management, Sales Performance Management, or complex fintech and accounting solutions.
• Experience working with Office of the CFO and revenue stakeholders.
• Proficiency with Salesforce, ChurnZero, or similar platforms.

Culture & Benefits

• US-only healthcare coverage includes medical, dental, and vision coverage for full-time employees, with approximately 75% dependent coverage.
• Flexible vacation days and quarterly mental health days.
• Annual professional development and caretaking stipends.
• Work anniversary bonuses and a US-only 401(k) retirement plan.
• Apple hardware, active Employee Resource Groups, and support for diversity, equity, and inclusion.