Customer Success Manager (SaaS)

Location: On-site in London or Stockholm

Company

hirify.global is a versatile SaaS platform provider that partners with global customers to design outcomes, enable teams, and champion software adoption.

What you will do

• Lead enterprise implementations from kickoff to go-live, ensuring all timelines and deliverables are met.
• Consult strategically with customer executives and technical teams to align platform configuration with business goals.
• Facilitate virtual and in-person enablement sessions to empower leaders, admins, and end users.
• Champion change management by guiding organizations through behavioral shifts required for platform adoption.
• Collaborate cross-functionally with Sales, Product, and Support to ensure a seamless customer experience.

Requirements

• Must be based in or able to work on-site in London or Stockholm.
• Proven experience leading complex software implementations, ideally in SaaS, CS, CRM, or RevOps ecosystems.
• Strong technical understanding of system architecture, data flows, and integrations.
• Exceptional communication skills with the ability to simplify complex concepts for diverse stakeholders.
• Strong project management skills with the ability to manage multiple priorities and timelines.
• Business acumen regarding revenue, retention, and customer value.

Nice to have

• Experience with CRM or CSP systems and data mapping.
• Knowledge of change management frameworks such as Prosci or Six Sigma.
• Background in consulting or RevOps transformation.

Culture & Benefits

• Opportunity to work with a versatile, customer-obsessed team.
• Direct impact on customer revenue and retention outcomes.
• Collaborative environment working across Sales, CS, Product, and Enablement.
• Focus on building reusable implementation methodologies, templates, and playbooks.