Account Manager (Fintech)

Location: Remote

Company

hirify.global is modernizing payments infrastructure for the trucking and logistics industry by building financial products for fleet managers and drivers.

What you will do

• Own and grow an assigned portfolio of hirify.global customers as the primary point of contact.
• Understand customer fleets, business needs, spending patterns, and growth opportunities.
• Increase card activation, utilization, fuel and non-fuel spend, and overall platform engagement.
• Identify upsell and cross-sell opportunities across products such as Credit, Capital, and Digital Wallet.
• Monitor account health, manage churn risks, and develop retention strategies for at-risk customers.
• Partner with Credit, Risk, Support, Operations, and Product while maintaining accurate CRM records and achieving retention, growth, and Contribution Margin targets.

Requirements

• 5+ years of Account Management, Customer Success, or relationship-based sales experience supporting US or UK customers.
• Experience managing and growing an existing customer portfolio.
• Ability to identify upsell, cross-sell, retention, and customer-growth opportunities.
• Comfort using customer and performance data to prioritize outreach, identify risks, and make decisions.
• Strong communication, relationship-building, negotiation, and problem-solving skills.
• Commercial mindset, self-motivation, and ability to manage multiple customer relationships in a fast-paced environment.

Nice to have

• Experience with CRM, customer engagement, and sales tools such as Salesforce or Salesloft.

Culture & Benefits

• Remote full-time role within a fast-growing company.
• Direct impact on fleet efficiency, customer savings, retention, and product growth.
• Cross-functional collaboration across commercial, risk, operations, support, and product teams.
• Work on financial products designed for the practical needs of trucking and logistics customers.