Senior Account Manager (Fintech)

Location: Remote within the United States, with a hybrid option. Employees located within 30 miles of Plano, Texas, must work in the office Tuesday through Thursday each week. Remote candidates are ideally based in AL, AZ, CA, CO, DC, DE, FL, GA, ID, IL, LA, MI, MA, MO, NC, NH, NJ, NV, NY, PA, OR, OH, RI, SC, TX, UT, VA, WA, or WI.

Company

hirify.global provides an app-based on-demand pay platform that helps employees access earned wages before payday and supports employer financial wellness.

What you will do

• Own retention strategy, renewal outcomes, and expansion revenue across an assigned account portfolio.
• Lead pricing, packaging, contract, and executive-level negotiation conversations.
• Drive multi-year contract adoption and maintain accurate renewal and expansion forecasts in Salesforce.
• Identify upsell, cross-sell, whitespace, and strategic account growth opportunities.
• Manage churn-risk scenarios, recovery conversations, and commercial retention plans.
• Partner with Customer Success, Support, Product, Operations, and Leadership to improve customer outcomes and share market insights.

Requirements

• 5–10+ years of experience in SaaS Account Management, Customer Growth, Renewals, or Strategic Accounts.
• Consistent achievement of retention and/or expansion quotas.
• Experience managing complex renewal cycles, including pricing discussions, multi-year structuring, and contract negotiations.
• Experience improving Net Revenue Retention, maintaining forecast accuracy, and managing expansion pipelines.
• Experience leading executive customer conversations focused on ROI, business outcomes, and strategic partnerships.
• High ownership and experience working in a fast-paced, high-growth SaaS environment.

Nice to have

• Experience in Fintech, HRTech, Payroll, Benefits, or a private-equity-backed SaaS company.
• Experience with segmented account models and shared ownership between Customer Success Managers and Account Managers.
• Experience using Salesforce and customer success platforms such as Gainsight, ChurnZero, or Catalyst.
• Ability to balance customer empathy with commercial outcomes in high-stakes situations.

Culture & Benefits

• Values centered on humility, grit, continuous improvement, and personal growth.
• Flexible PTO with no accrual caps.
• 10 paid holidays, including Christmas Eve and New Year's Eve.
• Medical coverage through Blue Cross Blue Shield of Texas, plus dental and vision coverage through MetLife.
• FSA, basic life and AD&D insurance, and an Employee Assistance Program.
• 401(k) with a 100% company match up to 3% of salary after 90 days.